How to Fix Pokemon Masters EX Not Download Keeps Restarting
If you are a fan of Pokemon games, you might have heard of Pokemon Masters EX, a mobile game that lets you team up with famous trainers and Pokemon from the main series. However, some players have reported that they are unable to download or update the game, as the download keeps restarting or failing. This can be very frustrating, especially if you want to enjoy the latest features and events in the game.
In this article, we will explain why this problem occurs and how you can fix it. We will also answer some frequently asked questions about Pokemon Masters EX and its download issues. By following our guide, you should be able to play the game without any hassle.
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Introduction
What is Pokemon Masters EX?
Pokemon Masters EX is a free-to-play mobile game developed by DeNA and published by The Pokemon Company. It was released in August 2019 for Android and iOS devices. The game features 3-on-3 real-time battles, where you can form teams of sync pairs, which consist of a trainer and a Pokemon from the main series. You can also interact with other trainers, participate in events, and explore the artificial island of Pasio.
Why does the download keep restarting?
One of the common problems that players face when trying to download or update Pokemon Masters EX is that the download keeps restarting or failing. This can happen for various reasons, such as:
Your internet connection is unstable or slow.
The app cache or data is corrupted or outdated.
The app is incompatible with your device or operating system.
The app server is overloaded or down for maintenance.
Depending on the cause of the problem, there are different solutions that you can try to fix it. We will discuss them in the next section.
Solutions
Solution 1: Check your internet connection
The first thing you should do when you encounter a download problem is to check your internet connection. Pokemon Masters EX requires a stable and fast internet connection to download and play. If your connection is weak or interrupted, the download may restart or fail.
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How to check your internet connection
To check your internet connection, you can use a speed test app or website, such as Speedtest by Ookla or Fast.com. These tools will measure your download speed, upload speed, and ping (latency). Ideally, you should have a download speed of at least 5 Mbps, an upload speed of at least 1 Mbps, and a ping of less than 100 ms for a smooth gaming experience.
What to do if your internet connection is unstable
If your internet connection is unstable, here are some things you can do to improve it:
Move closer to your router or modem, or use a wired connection instead of Wi-Fi.
Turn off any other devices or apps that are using bandwidth on your network.
Restart your router or modem by unplugging it for 10 seconds and plugging it back in.
Contact your internet service provider (ISP) and ask them to troubleshoot or upgrade your service.
Solution 2: Clear the app cache and data
The second thing you should do when you encounter a download problem is to clear the app cache and data. The app cache and data are temporary files that store the app on Android
To reinstall the app on Android, follow these steps:
Go to Settings > Apps & notifications > See all apps.
Find and tap on Pokemon Masters EX.
Tap on Uninstall to delete the app from your device.
Go to the Google Play Store and search for Pokemon Masters EX.
Tap on Install to download and install the app again.
Open the app and log in with your Nintendo Account or Google Play Games account to restore your game progress.
How to reinstall the app on iOS
To reinstall the app on iOS, follow these steps:
Go to the Home screen and find the Pokemon Masters EX icon.
Tap and hold the icon until it starts to jiggle.
Tap on the X icon to delete the app from your device.
Go to the App Store and search for Pokemon Masters EX.
Tap on Get to download and install the app again.
Open the app and log in with your Nintendo Account or Google Play Games account to restore your game progress.
Conclusion
Summary of the article
In this article, we have explained how to fix Pokemon Masters EX not download keeps restarting problem. We have discussed the possible causes of this problem, such as unstable internet connection, corrupted app cache or data, incompatible app or device, or server issues. We have also suggested three solutions that you can try to fix this problem, such as checking your internet connection, clearing the app cache and data, or reinstalling the app. We hope that by following our guide, you will be able to download or update Pokemon Masters EX without any trouble and enjoy the game with your favorite sync pairs.
FAQs
Here are some frequently asked questions about Pokemon Masters EX and its download issues:
Q: How much storage space does Pokemon Masters EX require?
A: Pokemon Masters EX requires about 2 GB of storage space on your device. However, this may vary depending on the updates and events in the game. You should always have enough free space on your device before downloading or updating the game.
Q: How can I check the server status of Pokemon Masters EX?
A: You can check the server status of Pokemon Masters EX by visiting its official website or social media accounts. You can also check the in-game notices for any announcements or maintenance schedules. If the server is down or undergoing maintenance, you may not be able to download or update the game until it is restored.
Q: How can I contact the support team of Pokemon Masters EX?
A: You can contact the support team of Pokemon Masters EX by using the in-game inquiry form or sending an email to pokemonmasters-support@pokemon.com. You should provide as much information as possible about your issue, such as your device model, operating system, app version, error message, and screenshots if possible. The support team will try to respond to your inquiry as soon as possible.
Q: How can I backup my game progress in Pokemon Masters EX?
A: You can backup your game progress in Pokemon Masters EX by linking your game account to a Nintendo Account or a Google Play Games account. This will allow you to sync your game data across different devices and restore it if you lose or change your device. To link your game account, go to Menu > Account > Link Account and follow the instructions.
Q: How can I get more gems in Pokemon Masters EX?
A: Gems are the premium currency in Pokemon Masters EX that you can use to scout for new sync pairs or items. You can get more gems by completing missions, participating in events, logging in daily, watching ads, or purchasing them with real money. You should always spend your gems wisely and save them for sync pairs that you really want or need.
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